splashtop mouse not working

On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Perhaps Mark from Splashtop may have an answer. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Once the above steps are complete, the black screen issue should be solved. done in the video is exactly as described. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Thanks a lot There were many other solutions on net, but yours was perfect. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. Thanks and apology for the issue encountered. If If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. That would be the only reason I can think of for someone to say that. All remote desktop connections are secure and encrypted. And for this you can use Flexihub software. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. Therefore, your recommendation of "Cant you just use VNC or something similar?" ", you agree to it. Brilliant! As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. and was challenged. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Many other remote control solutions do not have this security feature. If the problem were to persist and you needed something to help you i said "can't you use VNC?" You just don't get it. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Follow the prompts to update the driver if prompted. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. This does work in LogMeIn, TeamViewer and GoToMyPC. Whoopee! I added a "LocalAdmin" -- but didn't set the type to admin. You can edit the tracking speed, edit cursor size and color, and more. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Privacy Policy. Step 2: Tap the power button to turn it back on. Click Display adapters to expand. Thanks, Cameron. Geez, you may as well have recommended trying to open Excel without issue. Want to give it a try for yourself? Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. Is there a solution for the Mac users with the same problem? Have you installed the latest streamer and application? Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. The cursor only appears while in the ribbon. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. but that didnt help. This is what fails at my client's office to their Win 7 computers. Why? All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! Simply close the app, and it should work upon opening it again. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. After LastPass's breaches, my boss is looking into trying an on-prem password manager. 5. Chief Technology Officer at OnePlace Solutions. Sadly this doesnt work for me. Its work when I change the guest os one. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. For more information, please see our Thanks Gregg. "), and they kept focusing on that point, which is what made me so angry. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. As long as you do NOT log into the Windows Use the Invite Technicians button to invite additional technicians to your account. "Exchange crashes on install" can you use kerio? Steps to transfer files Install Splashtop Streamer and Splashtop Business app. and our until some fix was offered. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. I realized I messed up when I went to rejoin the domain Right-click on entry for the mouse you're troubleshooting. Step 4. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. connect with Splashtop, you should Not log to the windows login of the Console Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. Mouse pointer disappearing when using splashtop for extended display. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . "Cant you just use VNC or something similar?" This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Thanks for leaving your comments, youre right it might help others! Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Thanks. Most often, users will receive a black screen upon opening the app. See if you are still experiencing a problem. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. They were telling me it couldn't be done at first. You were WRONG. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. There are some additional options under the Settings menu. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. Go back and read what I posted about the Exchange scenario. Splashtop did sometimes have a slight lag when screen . My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Step 3. perfectly!Why didnt If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. GUEST or HOST! When you begin the session, the remote computer screen will open in a window on your computer. If you see Realtek HD Audio Manager, right-click and select Disable. In the upper right you can access your account information and subscriptions. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Hope this helps someone else besides me, who likes the original white cursor scheme. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. The mouse cursor showed the busy pointer when hovering over the desktop. Go to your Splashtop web consoleto manage your account. Our team reviewed the video. Seem like what you have done in the video is exactly as described. I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Thank you. See Software Compare Both. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. Simply locate the device you need from the list, and click the Connect button beside the device's name. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Since the mouse is usb connected, there will be no problems with sharing the device. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Was this reply helpful? And what are the pros and cons vs cloud based. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). I'm checking with support team. stay tuned thanks. At least that almost makes it possible to use the system. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Its possible to use Splashtop and RDP together, but as you Step 1: Power off your PC by holding the power button. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. This topic has been locked by an administrator and is no longer open for commenting. Try It Free Buy Now. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. vice versa. Please do keep me posted if the workaround helps. And what are the pros and cons vs cloud based. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. Gregg, sorry to hear the issues. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. It's 100% irrelevant to getting the Exchange issue fixed.". If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Search apps & features in the start menu and open it. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. We will need your help to reproduce the issue then collect logs. This also works for the issue of a black box around the mouse pointer in Remote Desktop. mouse click not working on desktop but works on task bar and elsewhere. still the cursor is not visible on the remote computer which i have remoted in to, please help. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. OMG! So glad I googled this and found your answer, its been so annoying! Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) If so, you may need to enable an HID emulator. Running remote support sessions from a web browser isnt supported. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Interesting, I havent seen this behavior. or I've also had a blue remote screen, but can see the mouse moving. Renaming the file worked Splashtop Personal app introduction; Hot Topics. Run FlexiHub on the virtual desktop, and login. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? Hi Team, Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. After they install and run the app, the experience is the same. 1) Insert the Windows bootable drive and boot from it. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. If the display remains blurry/fuzzy, try restarting the remote session. Choose Uninstall. '"Oh, I understood that completely when I first read it. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Thanks for the comment made me laugh and glad it helped end your frustration. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Reinstall Google Chrome. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. 1=on, 0=off. The annually-billed price is $28.6 per computer per month. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Copyright 2023 Splashtop Inc. All rights reserved. "Splashtop wont let me connect at the same time as an end user!" thanks for leaving the comment. Working remotely from your iPad and iPhone just got a lot easier. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. I decided to let MS install the 22H2 build. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Your remote access session is complete! And the down arrow button on the right hides the toolbar. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. Thanks for bringing this to our attention. console session, and then switch to the RDP session, then Splashtop & RDP You can do this by disconnecting the mouse from the USB port and plugging it back in. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. For disconnect issue when switching users, we can't reproduce the issue in-house. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! I have a system with me which has dual boot os installed. (since I got my Surface Pro 4). If youre already familiar with the iOS interface, then this should be very easy to pick up. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. At that point, I knew I was in for a long week. (LogOut/ They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Addicted to coffee. thanks! I did not need ANY other steps to prove that. Ive tried every driver, policy changes, and display setting changes. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. Reinstall Google Chrome and try again. Below is the fastest and most efficient way to configure this option. This menu is usually the first button on the left. You should try it some time! Solution 1. Then via the Browse button below select the cursor file beam_r.cur. Let the device recharge and then turn the device back on again. "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. The file transfer function is invoked from within a session. File transfer is supported in version 2.6. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Remember that each SOS license allows 1 technician at a time to use SOS. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. It is so frustrating when it disappears . Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Our team reviewed the video. Copyright 2023 Splashtop Inc. All rights reserved. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? Splashtop is a remote access tool that enables remote workers to access and control their office computers. Click Continue to hide the hints and view the remote computer screen. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. I was about to start digging into Citrix settings. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! If you click to open the toolbar, there will be a number of options available to you. LOTS of people here use Splashtop. Right-click on each mouse and choose " Update driver .". What are some of the best ones? Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Starting the session from a mobile device is very similar to starting from a computer. Turn ON the "Show offline computers" option in Settings. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Use the table below to navigate to it. 3. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. Deselect Auto-hide the taskbar. Is there a way i can do that please help. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware Create a new remote connection to the Windows machine and start printing. Do you get it now? Disable hardware acceleration of the display adapter on the computer Thankfully the fix is a pretty simple one. To continue this discussion, please ask a new question. Oh my gawd, Id have your babies if it were biologically possible!!!! If the above methods dont work, wait for the device battery to drain naturally. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Now hopefully you understand why i said "can you use VNC?". Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Lock the remote computer's keyboard and mouse while in session. To fix the issue, uninstall that update. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. Find out why 20 million people use Splashtop and try it out for yourself today! Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Select Google Chrome and click Uninstall. Lock the streamer settings using Splashtop admin credentials. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. That's useful clarification. For example, you can set the right click to be the home button.