You can change your delivery date and time up until a shopper begins working on your . App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Items may be out of stock. Enter the code and tap Add to Account. When you get to the store, follow the instructions to let us know you've arrived. It has no effect on the customer role. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there. If there is a Buy 1 item-Get 1 Free offer, make sure that you have at least a quantity of two in the cart, and on final totaling, your total will change to reflect the price difference for the adjusted "Get 1 Free" portion. Prompts customers to review changes before checkout. At checkout, continue to the Say thanks with a tip page. To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. Park in a Curbside Pickup spot, and we'll load your car for you. This is the default option for when items arent available. Select between, Our Fast & Flexible delivery option, which, puts you on standby for the next available shopper within the estimated delivery window. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. If your item preferences change, make sure to review your notes when ordering the same items in the future. Tap Go to Checkout and scroll down to Delivery Tip. But missing items aren't necessarily proof that the Shopper stole them. : Your shopper selects the best possible replacement. Just tap. Try searching for 1 keyword (for example, searching for. (The minus sign will be available if you tap the item first. Assuming there was no add on limit and I could add later, turns out there is. At the top left, click the 3 horizontal lines 2. how to file a police report for stolen package; layer by layer minecraft castle blueprints. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. To place an order. You can check your order status with the Instacart app or website. Yes!!! By using our site, you agree to our. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. fulfillment_details: Fulfillment_details: The order delivery details. again to view all the completed changes and items in your order. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. . I just asked my shopper to add them when they were shopping. Pickup Details: 1 . Use the search box in the app or on the website. Part of our pay is based on the number of initial items in your order. Preparing for the Order. You can customize colors and add your logo to the top of the page. Instacart hosts the Order Status page. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. Some Instacart stores have loyalty (rewards) cards that can be entered prior to making the purchase to accumulate points and earn in-store savings (or some, at the gas pumps). If there is more than one store of that brand available in your Instacart city (Instacart Shoppers know these cities as "zones"), be careful not to place items in more than one cart at a time (especially if you aren't a Instacart Express customer yet)! Add items until you reach at least the minimum order threshold of (generally $10, not counting the delivery charge), but there are some exceptions to this rule. Need to give your driver last-minute delivery instructions? Give us as many details as you can about the item, including the quantity. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. I have an order for delivery tomorrow. In your cart, click Preferences on the item you want to add replacement instructions. Tap Account > Your orders. Instacart gives you some common searches after you tap the search box, but you can be as vague or succinct as you want. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. Shopper pays the bill through Instacart's prepaid debit card which is accepted at the grocery store. . Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Shoppers can pick and pay for the items at the grocery store then deliver it to your address. I waited a little while and refreshed the page again. If you'd rather review the items via the item's page itself (not in the search page), you can tap the units switch in the bottom left corner, then tap "Add to Cart". This is still happening to me and I have contacted Instacart help via chat 4 times and had it escalated and no one can seem to figure out what is going wrong. Contactless delivery is available with our "Leave at my door" option. Want to chat with your shopper? Instacart told TechCrunch in an email that there's a $10 minimum if you want to order from an additional retailer. Instead, use the Bookmark button for the store you'll be ordering from next until after the order is placed at the first store. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; To create this article, volunteer authors worked to edit and improve it over time. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. Defaults to false. Add a delivery address and payment information, then place your order. 1. Indicates whether the order received Instacart+ membership benefits. If you need to change its quantity to a lower number, press the - button then tap "Change qty". This is a drop-down selection box and is completely optional. Recognize what's not able to be ordered and delivered. Please note: If your gift contains alcohol, you must show a valid ID at delivery. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Thanks to all authors for creating a page that has been read 15,409 times. Tap See Shopped Items to view items already found and changes like replacements and refunds. To avoid charges on your credit or debit card, replacements for EBT SNAP items must be. Create an account to follow your favorite communities and start taking part in conversations. When this happens, you have 3 options. When it's time for delivery, you'll see a message in the Instacart app's order screen. This will open your order list. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. Select your profile icon in the upper left corner. Click Your orders. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. This is happening to me today. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. It has no effect on the customer role. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Shop and pay online or in the Sam's Club app. To favorite an item, select the item and the heart icon below it. When your personal shopper begins working on your order, youll see a message in the Instacart app. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. You can log in with your email and passcode, or using Facebook or Google-connected login. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Thanks to all authors for creating a page that has been read 46,717 times. For best results, download the latest version of the Instacart app for iOS or Android. (If you have notifications turned on, youll get an alert as well.). You may see ads above and below your items for Instacart Express; Instacart Express is a paid membership service that can provide yourself free delivery if you have delivery orders totaled over a certain amount. Maps the location of the shopper while the shopper is in transit. This article has been viewed 46,717 times. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. Browse through the list on the store's page to view item options. Fill out the paperwork. Log in to help us get you to the right help quickly. Log in to help us get you to the right help quickly. "You can now do more on Instacart while paying less by getting everything you . Customer Service Manager. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Use Instacart APIs to add Instacart capabilities to your branded ecommerce site. Add instructions for how you want your order shopped and/or delivered. You can view your favorites under the Buy It Again category on a stores homepage. Tap the shopping cart in the top right corner of the screen. To view your orders, select the option. Adjust the item quantity by using the + or - buttons. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. This article has been viewed 15,409 times. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. C These items are sold at .25 lb intervals beginning as low as .25 lbs. You can quickly add the product to your shopping list right from the search page by pressing the + sign. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Want to chat with your shopper? Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. to view items already found and changes like replacements and refunds. Scroll to the bottom of the delivery screen and tap, . Click Add Promo or Gift Card. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . Adding delivery instructions can help shoppers deliver your order. A personal shopper receives the order and starts collecting items as mentioned in the order. Then tap, for EBT SNAP-eligible items after checkout on the, Enter the amount you want to charge to your EBT card. If something is off, you can tap the line on the screen and this will "drop down" to fix the problem or chose another method. Tap the "See Shopped Items" button, once you've received the text message and you see the page change to add the giant green box with buttons. Tap them before adding your quantity to the cart.