Yesterday, I managed to contact BT via webchat. To start viewing messages, select the forum that you want to visit from the selection below. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Hopefully, we can get this resolved quickly. I have deleted the app and reinstalled it. Neither of these has solved my problem. Log out of your email account then, Using an email program? I installed the outlook App on my iPad and it works perfectly I'm afraid. 23-04-2021 This sounds fiddly, but isn't necessarily. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Typical script! While members are not getting emails, they do appear as posts on the Google Groups page. 15h04. 19-12-2022 I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Any ideas? This will work as long as your old email account is still active. by You can link any BT email address to another broadband or Premium email billing account. 23-04-2021 Accounts that are inactive for six months are deleted automatically. Doing so can save hundreds of pounds. This isn't just a small delay. on Emails from btinternet.com addresses not received. I changed "Authentication" to "Password" and clicked on "Save". You may have to register before you can post: click the register link above to proceed. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. By coincidence(? I have a group of 14 people set up under Outlook 365. It takes a while to get a reply from the Postmaster but they will respond. I cannot send even the simplest of messages this morning. iPad is working ok. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 26-08-2021 25-08-2021 . Anyone else experienced this and got any suggestions on how to proceed? And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. I also feel slightly better I am not alone. , updated Many have had the same address since they first went online many years ago. Please check your email settings. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I feel there is something going between Google and Apple. on 16h34. I have exactly the same problem and would love to get a solution. I know it exists because I can pick it up on ios and via BT Webmail. Tried on various devices with same result. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years.
This could be as simple as the sender's email application had an issue and had not sent the emails until recently! After 3 years, then-current everyday prices for all services apply. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. . There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 09-07-2019 Incoming mail works, but unable to send anything. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Delays in Emails being delivered can arise from a multitude of reasons. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Terms and conditions of the sale . I've got a "failed delivery message". Hi The problem usually resolves its self in a day or two. I exited and restarted Mail and was then able to send emails again. We'll need to look into this and we'll get back to you next week. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 10-07-2019 I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". So hardly time for a timeout to have occurred. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of
23-04-2021 I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. What does this mean? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. 1) Set up an email address with a free service. If you click on them we may earn a small commission. The account I am using is Gmail (the google mail). on BT L1 agent wasn't able to resolve and it has been passed to their email support team. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 8h29. 14h08. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Are there really just two of us having this problem? I can't afford the risk.'. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! I can receive emails. We have received reports that emails to btinternet.com email addresses are being blocked. Any ideas? 19h32. mingoslkd, call 10-07-2019 A workaround would be to use another SMTP - for example gmail if you have a google account. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. I spoke too soon. 18h40. Copyright 1995-2023 eBay Inc. All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on 14-07-2019 13h18. Last Thursday, I stopped receiving email from my @btinternet.com account. 19h37 on What does this mean? This is a BT residential customer to customer forum. We do not write articles to promote products. Looks like no ones replied in a while. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Thanks for the examples that have been provided so far. Go through and update your details for each one with your new email address. The worrying thing is I don't know how many other emails I'm not receiving. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Comic should be in the grade given in the listing title. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. - edited For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. I cannot send even the simplest of messages this morning. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Here are some answers to help you. I have entered the SMTP and IMAP details correctly but it still won't send. We receive the following message when we try to send from our Mac. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 16h05. About 4 days letter I get a reply saying the message could not be delivered. Examination of the message heads of the delayed emails might be informative. Maybe that's the issue, although there has been no problem up until yesterday. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 19-12-2022 15h24. 20h33 Have you had the chance to check if the issue persists on a different user account? MisterW, bobpullen. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. 19-12-2022 Also one of the two that I received recently was sent in December. What can be done to fix this problem please? What does this mean? Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. on Log in issues. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 6h00. (The fix did not work until I had quit Mail and relaunched it. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 2. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Might that apply in your case too? You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I have it in a notepad file as well if that makes it more readable. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Rachel Rickard Straus, Financial Mail On Sunday
Our Gmail accounts work on all our devices. Rest assured that we'll do our best to assist you or get you pointed in the right direction. We have received reports that emails to btinternet.comemail addresses are being blocked. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 11h05. Has anyone else encountered this and found a solution ? 26-08-2021 Looking through previous posts I see this has been a regular problem. 10h38 Although port 587 will usually work, port 465 is the recommended port. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. It is they that should investigate why other email providers don't have this problem. No disrespect intended as your advice is probably based on years of experience of BTs service! Many customers find the BT community forum is a great way of getting help. on I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. 11h33 Please update the server configuration to continue connecting to this account", with the option to cancel or update. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 23-04-2021 This site contains user submitted content, comments and opinions and is for informational purposes The accounts work on BT Webmail, both to receive and send. Sadly not the same as my experience. to know I'm not alone. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. 20h31, on View cart for details. 14h00, on Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 23-04-2021 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. on 14-07-2019 After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Has anyone experienced this problem. on on
This amount is subject to change until you make payment. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. on All other emails to other systems have no issues. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 26-08-2021 13-07-2019 None of the posts I have seen are the same as my problem however. any proposed solutions on the community forums. I cannot find an obvious way of asking bt about this! Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Just one other thing that might be relevant. This is going to need looking at by their email support team. I consistently receive this warning:whenever I try. Our standard shipping option is via Royal Mail airmail. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 15h27, on Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake One of the mails having been sent as long ago as April 4th. Unfortunately, it did not work. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). 'I have always used the same email address,' says Dave, 79, from Cambridge. Its probably not directly relevant to your problem, but who knows with Apple!! I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. When this happens. That is because he has a Virgin Media email address, which would be deleted if he switched away. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 15h31. on It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. This started suddenly about 5 or 6 weeks ago. Townman, Gandalf, anneoconnor. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts?