My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). My husband is in the navy , which Ive explained countless times, and we arent sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. With the AXS app, you can. Its super easy. Official Tickets and Your Source for Live Entertainment | AXS.com So not only did they not respond to voicemails/calls after not posting the time, but their staff didn't notify me where and when to go, despite my ticket saying VIP MEET AND GREET in 100 point font. Prendre Alle des Grands Cdres et continuer sur 20 mtres, Continuer Boulevard Carnot sur 170 mtres, Tourner droite sur D17 (Boulevard des Poilus) et continuer sur 400 mtres, Au rond-point, prendre la 2me sortie sur D17 (Avenue des coles Militaires) et continuer sur 110 mtres, Tourner lgrement droite sur D17 (Avenue des coles Militaires) et continuer sur 800 mtres, Au rond-point, prendre la 1re sortie sur Avenue Ren Cassin et continuer sur 280 mtres, Au rond-point, prendre la 2me sortie sur Avenue Ren Cassin et continuer sur 400 mtres, Continuer Avenue du Val Saint-Andr sur 120 mtres, Tourner lgrement gauche sur Avenue du Val Saint-Andr et continuer sur 10 mtres, Tourner gauche sur Avenue Henri Malacrida et continuer sur 260 mtres, Au rond-point, prendre la 1re sortie sur A8 et continuer sur 150 mtres, Au rond-point, prendre la 2me sortie sur A8 et continuer sur 35 mtres, Prendre droite et rejoindre A8 E80. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Call me impatient but when I pay hundreds of dollars for tickets I expect to receive them with no problems. AXS Ticketing & Mobile Delivery. Payer 4,10 (Page St. Maximin) 38,8 km. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. They said he had 6 tickets ( I only had 5!) Their customer service is horrible. Does my friend have to accept each ticket separately? Purchased tickets in October of 2021. Downloaded AXSTickets no tickets. Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. HIGHLY dissapointed and will never use them again, AXS totally sucks this is the last time I will use this garbage app and customer service is more horrible please stay away. We have over 1,000,000 users and companies will listen to us. App not working? The email sharing the tickets never went through. Thank you. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". AXS has gone down the hill as soon as they stopped taking calls. This is for London (October). Mexican sensation Santa Fe Klan will kick off his Todo Y Nada U.S. Tour with Snow Tha Product and Tornillo this summer! This was after spending quite a bit of time talking on the phone with customer service before we left home! Nope.Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ticket . I have changed my password. While you can purchase a ticket on desktop, you cannot sign into a desktop web/mobile version. Does not recognize sign in and unable to change password. BUY THE PERFECT This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. Getting Started What is AXS Mobile ID? This is for London (October). she told me I could not be on Wi-Fi when using the app so she hung up on me. Will this affect my getting in to the show on Sunday night at the O2, (Queen with Adam Lambert)? I downloaded AXSTickets and followed all directs (which appears some people cant follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. Save your time, use a different app. There could be a delivery delay. they couldnt figure it out and he had to leave for the show. Well obviously its been more than that, Im just upset that theyd falsely claim something and not come through with it. AXSTickets currently states that the tix were transferred on March 14, 2019. 1. Front row or on the aisle? 3 plus time I sent them them at least 6 of the performances not listed each time was told they were. They wont honor a refund, but the tickets will be good for whenever the show is postponed for. This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. I was not aware I had already completed my purchase and was charged $181. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. Apparently lots of people are having problems with the App. The hassle with trying to login is just ridiculous! Here is how to fix: Follow the AXS Tickets android app crash troubleshooting guide Here . I can log in on my computer but not on the AXS app on my phone. My AXS app doesn't let me access my account so i hope they fix the issues. I asked AXS for a refund and they said NO go sell your tickets on our aftermarket app. I am trying to get 3 tickets & everytime I get to the payment method & hit done, the screen just goes blank. Nyman Subscriber 7 Subscriber Based on this, Justuseapp Legitimacy Score for AXS Tickets Is 33.8/100.. AXS Tickets works most of the time. Tickets go on sale tomorrow at 10 AM PT and the meet-and-greet is at 4:30 PM PT. Hopefully this will save someone from the panic attack I just had over my tickets. That was over a week ago and Im still waiting for my money. 5 comments 100% Upvoted This thread is archived The tickets were $300 too. I emailed the company to tell them of the problem so maybe they could try to fix it, but their response had nothing to do with the issue at hand. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks!. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sent to voicemail every time, no calls back. . USE TICKETS WITH THE APPNo paper required. Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events. I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. find great events near you, buy 100% official tickets, sell your seats if you AXS - the amount of frustration and stress you caused me is unforgivable and unacceptable. Continuer sur 950 mtres. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. . I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. I have been trying to get access to my tickets for 3 days i have chatted with three different customer support individuals and after explaining this very issue i received the response have you downloaded the AXS app and login with your email. With the AXS app, you can Ive purchased tickets for years from multiple ticket sellers, both original and resale and have never had an issue until now. Have no fear, theres a link in the email where I can view the completed transfer. 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I called the royal albert hall at last minute and they said they can reprint. I figured this out all on my own no thanks to their support team. So, please do yourself a favour and buy from the venue direct. I dont know if AXSTickets just takes your money and deletes your tickets after or what but Im very frustrated! Yep, my account is back to normal now too. I will update if we run into any issues for this coming weekends event.EDIT: Confirmed. Same here! Even the emails disappeared. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. IOS 16.2 on Iphone 11. I tried buying tickets on the website, got an error with payment. I even had to have AXSTickets open all throughout waiting in line for the show because I didnt want it to log me out. What happens if the new owner arrives at the venue and is refused entry because theirs is not the name on the ticket? The gig has not been cancelled we just chose not to go. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased. I cannot Sign in. AXSs lack of integrity and non existent concern for its customers is appalling and disappointing. After putting my bank info so that the money would get sent to my account, the next screen said youll be receiving your money in 2-3 business days. I'm heartbroken because I basically spent $250 not to see one of my favorite artists of all time. All Reviews What no Maybe try selling them somewhere else then transferring them? I had bought three concert tickets this morning unbeknownst to me the website had charged me an additional three tickets including the ones I had already purchased the first time around. I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. I tried this for a couple days until I decided to email support. And the pending charges. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Create an account to follow your favorite communities and start taking part in conversations. The revoked ticket would not scan properly at the venue, so we had to wait while the box office tried to figure out what the issue wasthey were able to print a paper ticket somehow (Im guessing they somehow made a new barcode? I shall try that on Monday after the show. All of this because we were linked to LAST YEARS tickets! Thats why I download AXSTickets to help me to keep sign in. I can't log in to the mobile app. GetHuman-robtixsa'sJune 2018AXS Tickets{0} . So I relaunched, and now I was blessedly logged in, searched for my seats again, somehow got them, and now I am on a checkout page that has no mechanism to check out, no functional buttons at all, and Im watching my reservation timer dwindle one more time. It seems that I probably will not get a response before the show. BUY THE PERFECT TICKETSFront row or on the aisle? Really?!!!. Especially if you cant even get it for work properly. Apparently only 2 people actually made it to the meet and greet that day. I have no problem logging in to my axs.com account on my computer. The tickets were $300 too More posts you may like r/ToolBand Join 27 days ago I cannot access the tickets I just bought! Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. To download, simply open and view your tickets in the app. Will Call - $2 per order Mail - $5 per order (if more than 10 days until event) I was asked to submit a refund request after 01May2020 and STILL HAVE NOT heard anything. If you are a AXS Tickets customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AXS Tickets. Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. No. I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. Is it Safe? Press J to jump to the feed. Sheffield and Glasgow. By Eventually I had to go through my credit card company to dispute the payment for tickets. And waited. I placed two orders for tickets at the same event. I never heard back! AXSTickets would not take my CORRECT login information that I set, so I had to login with my Facebook account that has a different email attached to it. Don't know why it won't work. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! He never received the email. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Front row or on the aisle? I just needed to transfer tickets to my son, but I kept getting the message that something went wrong, but it turns out the transfer worked, kind of. Adding tickets to Wallet is a must, and sending/revoking needs major help. Therefore, I wouldn't expect this issue to be fixed anytime soon. Two of the ticket were bought together and the other was bought separately. First, after requesting to transfer two tix to the person I bought them for, I got an email saying [Firstname Lastname] hasnt accepted the ticket you transferred But the name it listed was MY name, not the person to whom the transfer should go. ~VP, Contact Center. And they had no answers for me. THANK YOU! Joel Osteen event couple years ago when I paid with my credit card and I bought 2 extra tickets for my son and his friend, but they could not attend. Is it my iphone? Sports and arena events will usually be the most expensive with the best seating options topping $150. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. Lastly, when I was on the final page getting ready to complete my purchase, there is a pop up window for ads that promise free things do not click on this. Get the AXS app from App Store or on Google Play. So naturally I assumed the ad closed my window browser and did not complete my purchase. 1x ticket, 75 face price. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. At that point, you must then go BACK to AXSTickets and sign in to see your tickets. "Swan Lake" tells the story of a young . Thanks for the review and enjoy your event! listed the best and took a break. Two thumbs down. You dont care about customers or their needs and it shows in all of your actions and words. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. For me it just says "Access To Website Blocked" which makes me extreamly worried can't acces my account, my tickets and my order confirmation email has "broken image file" icon under venue, calendar and tickets. AXS App: Selling Tickets Share Hi guys, Im looking to buy tickets from someone on Facebook who I obviously dont personally know - whats the safest way? No. can't go, and more. do not use AXSTickets to sell tickets. The next day I got the same email twice simultaneously. Tap for tickets to see the artists and teams you love. My axs app on my iphone is not working. My Axs app will not completely load, it says loading more events, but nothing happens. Ordered tickets from stubhub was told they'd be in my Axs Account. Do the terms of your original ticket purchase permit you to re-sell the tickets? I have uninstalled and reinstalled the AXS app. I have reinstalled the app to see if it was an error in an update. My tickets were gone and there was no shopping cart I could fish them out of.I waited out the presumed five minute reservation period, searched again, and found the same seats. My recipient never received an email with the shared ticket (definitely input the email address correctly). Im very easily to forget my password. Sortir et rejoindre la voie. I logged in and it said I had no purchased tickets and no events. The main reason I am on here is because it is the official seller of the concert I want to go to and were selling them at face value while everywhere else I looked had a $30 markup per ticket plus extras so using AXS 2 tickets only cost $103 total instead of almost $200 total for the 2 and I know there is no way this venue is sold out especially since I just found out about the concert on Sunday on Pandora and the show is Saturday. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. I do have te pending charges too, how did you contact them? My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. Tickets disappeared from my AXS account My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager.